Contact Us

For retail, wholesale or press enquiries please select an option below.

Send us an email:

hello@mawi.co.uk

Our customer service team is on hand to assist with:

  • Size and fit advice
  • Order inquires
  • Delivery questions
  • Returns and exchanges

Find us:

MAWI HEADQUARTERS
2 NIMROD PASSAGE
LONDON
N1 4BU

Phone us:

 +44 (0) 20 7923 1414
Telephone lines are available during opening hours, from Monday to Friday, 9am- 6pm. (GMT)

Send us a message :
Press

Contact our press officer at press@mawi.co.uk for any press requests.

About Us

One of the world’s foremost luxury accessories brands, MAWI is led by Creative Director Mawi Keivom and Managing Director Tim Awan who live and work in the culturally rich and artistically diverse area of Dalston, East London. 

The namesake of the brand, Mawi was born in Manipur, Northwest India to diplomat parents. A creatively rich upbringing and a globetrotting childhood inspired her iconic, distinctly eclectic style and eventually led her to study Fashion Design at the Auckland Institute of Technology in New Zealand. 

After graduating and spending her formative design years in New York, Mawi was drawn to the dynamically hip and creative hubbub of London. It was here that she met Tim, with whom she began to form the foundations of the brand over a mutual love of antiques, ornaments and trinkets.

It all began with a charm necklace - a customised item of jewellery to which Mawi added her own jewels and vintage baubles. This original statement piece inspired hundreds of copycat versions across the globe, and led to the successful launch of the MAWI brand at London Fashion Week in 2002. Fashion editors, buyers and stylists alike all fell head over heels for the designer’s innovative blend of cutting-edge fashion with old-school glamour, supported by traditional and tribal undertones for a truly unique aesthetic. Mawi had discovered an aspirational niche for high end costume jewellery and accessories; redefining luxury ideals through fashion-forward styling.   

Since this very first collection over a decade ago MAWI has secured a position at the forefront of the international luxury accessories world, recognised as one of the industry’s most prolific brands and acquiring a substantial collection of prestigious awards.  The British Fashion Council first presented MAWI with the much-acclaimed New Generation Award, which the brand received for three consecutive seasons; one of the highest accolades available for a breakthrough designer. 

The MAWI brand went on to win the Mayor of Hackney’s Best Product Design Award in 2009; was selected as a future luxury leader by the Walpole British Luxury Brands of Tomorrow programme in 2010; and made the Professional Jeweller Hot 100 list in 2012. 

As an acknowledgment of such distinguished recognition and appreciation in the industry the brand now actively supports new designers and creative talent. In 2013 Mawi and Tim were appointed on the judging panel of the Jewellery Category of the International Talent Support Awards (ITS), sponsored by Swarovski ELEMENTS and Swatch. Mawi’s rich history and active participation in the creative scene has inspired a generation of designers and paved the way for experimentation with materials, concepts and ideas to challenge luxury conventions.

Over the years MAWI has been invited to collaborate with some of the world’s most iconic labels and top fashion houses, including Hugo Boss, Swarovski, Bruno Magli and Disney Couture. The brand has also joined forces with some of the most creatively dynamic designers working today, commissioning pieces for David Koma, Mark Fast and Temperley London. MAWI operates at an international level whilst still managing to keep the independent, creative spirit of East London alive through this wide variety of exciting projects alongside the mainline collections.

Each MAWI creation provides an ornamental meeting place for the past, present and future; enduring the test of time long after seasonal whims have diminished. Every collection adds to an established repertoire of timeless, eternally coveted pieces; celebrating traditions, combining the contemporary and classic and always remaining true to a strong vision.  

Shipping Options

MAWI offers international delivery on all purchases, and orders are shipped from our London offices. Please note that orders must be received and payment cleared before 2pm Monday – Friday to be eligible for Next Day Delivery. Orders placed after 2pm on a Friday will be delivered on the following Tuesday. Next day delivery is not available on weekends or Bank Holidays. Orders placed prior to a Bank Holiday weekend will be delivered one day after the Bank Holiday ends. Please be aware that all deliveries must be signed for, so do make sure that there will be someone present at the delivery address.

Please select your location to view delivery options and prices.

United Kingdom

Please note that orders must be received and payment cleared before 2pm Monday – Friday to be eligible for Next Day Delivery. Orders placed after 2pm on a Friday will be delivered on the following Tuesday.

Next day delivery is not available on weekends or Bank Holidays. Orders placed prior to a Bank Holiday weekend will be delivered one day after the Bank Holiday.


Shipping Options Delivery Times Cost
Royal Mail Next Day
  • Delivery between 9am-6pm, Monday to Friday
  • Place your order by noon for next day delivery
  • Orders placed after noon will be processed the next working day
FREE
UPS Saturday Delivery (London only)
  • Option not available during Bank Holiday weekends.
  • Delivery between 9am-5pm
  • Orders placed after 2pm on Fridays will be processed next working day
£33.50
UPS London Same Day
  • Delivery between 9am-7pm, Monday to Friday
  • Place your order by 2pm for same-day service
  • Orders placed after 2pm will be processed next working day
£25.00
United States

Shipping Options Delivery Times Cost
DHL Express
  • Delivery between 9am-6pm, Monday to Friday
  • Receive your purchases in 2 working days after your order has been placed
  • Orders placed after 2pm will be processed next working day
Jewellery £15.00 Bags £18.00
European Union

Shipping Options Delivery Times Cost
DHL Express
  • Delivery between 9am-6pm, Monday to Friday
  • Receive your purchases in 1 – 2 working days after your order has been placed
  • Orders placed after 2pm will be processed next working day
Jewellery£18.00 Bags £25.00
Rest of World

Shipping Options Delivery Times Cost
DHL Express
  • Delivery between 9am-6pm, Monday to Friday
  • Receive your purchases in 2 – 5 working days after your order has been placed
  • Orders placed after 2pm will be processed next working day
£18.00


Due to International shipping regulations imposed by the Customs authorities for Russia, we regret that we are currently unable to ship to the Russian Federation

Returns & Exchanges

REFUND/EXCHANGE

We hope you love your MAWI pieces as much as we do. However, if you would like to return your purchase we are able to issue a refund or exchange up to 14 days after the date of receipt. Simply follow the guidelines below. Please note that sale items can only be returned for an exchange or credit note unless proven faulty.

REFUND

If you would like to return your MAWI purchase and receive a refund, you must first request a Retail Merchant Authorisation number (RMA). Please note that you must request an RMA within 14 days of receiving the item. How you request your RMA number will depend on whether you purchased the item through a registered MAWI account. If you bought the item through a registered MAWI account, then simply log in to your account and view your completed order. You can then select REQUEST RETURN AUTHORIZATION NUMBER for the item(s) you wish to return. Your request will be submitted to our Customer Service Team who will determine whether or not you are eligible to receive an RMA number. If you purchased your item through the Express Checkout then you must send an email to hello@mawi.co.uk, stating your Order Number and the item(s) you wish to return. Your Order Number is stated on the Order Confirmation email you received when you purchased the item. Your request will be submitted to our Customer Service Team who will determine whether or not you are eligible to receive an RMA number. If your request is successful you will receive your RMA number by email within 48 hours. You must then return the item to the following address within 14 days to be considered for a refund.

MAWI HEADQUARTERS
2 NIMROD PASSAGE
LONDON
N1 4BU

Please ensure that you clearly print your return address details on the package. The item must be sent in the same condition it was sold in, in the original packaging, with proof of purchase and tags still intact. The package must be labelled MAWI RETURNS. We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the item by recorded delivery to track its progress. MAWI cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit.

We cannot issue a refund or exchange on items that are incomplete, damaged or in an otherwise used condition. If you do not return your item within 14 days we will no longer be able to offer a refund. You are still welcome to return your purchase within 28 days of receipt but we will only be able to offer an exchange or credit note.

Credit notes are issued in the name of the cardholder and are valid for 12 months. You can redeem a credit note against all full price and sale items on www.mawi.co.uk.

EXCHANGE

If you would like to exchange your MAWI purchase for another item up to or of the same value please log in to your account and view your completed order. You can then select REQUEST EXCHANGE for the item(s) you wish to return, and submit the details of the new item you would like to exchange it for. The fulfilment of your request will be subject to availability. If you purchased your item through the Express Checkout then you must send an email to hello@mawi.co.uk, stating your Order Number and the item(s) you wish to return and exchange. Your Order Number is stated on the Order Confirmation email you received when you purchased the item(s).

Please note that you must request an exchange within 14 days of receiving the item. We cannot accept the exchange more than 14 days after the delivery date. Once your exchange has been confirmed you will receive an RMA number by email within 48 hours.

You must then return the item(s) to the following address within 14 days.

MAWI HEADQUARTERS
2 NIMROD PASSAGE
LONDON
N1 4BU

Please ensure that you clearly print your return address details on the package. The item must be sent in the same condition it was sold in, in the original packaging, with proof of purchase and tags still intact. The package must be labelled MAWI RETURNS. We recommend insuring the package for the full amount of the invoice plus shipping charges, as well as sending the item by recorded delivery to track its progress. MAWI cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit.Please note that we cannot exchange items that are incomplete, damaged or in an otherwise used condition. You will be notified by email once your exchange has been cleared, and your new item(s) will be delivered to you free of charge.

Size Guide

Please download and print our size guide

Product Care

We travel the world to source materials for our collections, spanning many countries and cultures to find the perfect components. MAWI pieces are precious-metal plated and feature Swarovski crystals, costume pearls, and enamel finishing. They are also frequently set with semi-precious gemstones such as onyx, amethyst and jade. MAWI jewels are plated with 9-18 carat rose and yellow gold, silver, imitation rhodium and hematite. The colours and styles will vary between the different collections and designs, but each piece is produced following a premium standard of production. Necklaces, earrings and bracelets are 0.15 micron plated and rings are 1.0 micron thick. MAWI jewellery is nickel compliant, although we cannot guarantee that it is hypo-allergenic.

MAWI jewels are the ultimate in luxury costume jewellery, and like all precious treasures need to be handled as such. We recommend never wearing your jewels whilst showering or swimming; and storing the pieces away from heat and sunlight, preferably in a fabric lined box or protective pouch to avoid damage from scratching. Perfumes, dust and everyday wear will all take their toll on your MAWI jewels, so try to keep contact with cosmetics, lotions and any other potions down to a minimum. Gemstones and precious metals can naturally diminish over time, but with the proper love and care your MAWI pieces will remain beautiful for years to come.

Careers

We currently have no positions available. Please check this page regularly for updates, or alternatively send a CV and cover letter to tim@mawi.co.uk. Applications will be kept on file on a speculative basis and in the event of a vacancy we will contact suitable candidates.